Our Sefvices

Be part of our magical story.

We handle the entire rental process for your villa — guest communication, booking management, schedule changes, payments, cleaning coordination, and additional services. This service saves you time, reduces stress, and ensures a seamless guest experience, with professional support managing everything on your behalf.

We take care of all tasks related to renting your villa or holiday home — guest communication, reservation management, inquiries, payments, cleaning coordination, and extra services. Our service simplifies your daily operations, saves money and time, and enhances the overall experience for every guest.

Villuna Services for Villa Owners

our cooperation model for your villa/holiday home (property occupancy)
1. Contact us with your inquiry
2. We present our cooperation terms with an agency commission
3. You provide the required documentation
4. We sign the cooperation agreement
5. Your property is published on the Villuna website
6. The guest enjoys a magical holiday, and you earn income without stress
Villuna Services

Curious About the Cost?

Package prices are available upon request, depending on the type of property (luxury villa, apartment, holiday home, or mobile home).

From Bookings to Guest Care

MANAGING RESERVATIONS AND CALENDAR
  • 1a. Managing accommodation on platforms (Booking, Airbnb, etc.)
    ✅ Publishing and maintaining listings on multiple platforms (as agreed).
    ✅ Updating availability and prices to ensure a competitive offer.
    ✅ Optimizing listings (photos, descriptions, house rules).
    ✅ Synchronizing calendars to prevent double bookings (overbooking).
    ✅ Automatic calendar syncing between Booking, Airbnb, Vrbo, Expedia, and your website via iCal or Channel Manager, with manual checks to ensure accuracy.
  • 2a. Managing payments and transactions
    ✅ Ensuring payment processing via platforms or direct transactions.
    ✅ Resolving payment issues (failed transactions, refunds)
  • 3a. Monitoring and managing booking cancellations
    ✅ Managing cancellation policies (flexible, strict, non-refundable).
    ✅ Rebooking canceled dates through promotional campaigns.
    ✅ Adjusting prices during low-demand periods.
  • 4a. Monitoring guest satisfaction and managing reviews
    ✅ Tracking guest ratings and reviews on platforms.
    ✅ Responding to reviews and handling complaints professionally.
    ✅ Providing tips for improving guest experience to boost ratings and bookings.
GUEST COMMUNICATION
  • 2. COMMUNICATION BEFORE ARRIVAL
    📌 1. Responding to inquiries and bookings*
    ✅ Quick responses to potential guests.
    ✅ Providing essential information (location, accommodation details, availability).
    ✅ Explaining booking conditions, prices, and cancellation policies.
    📌 2. Sending booking confirmations*
    ✅ Automatic confirmation via email, WhatsApp, or SMS.
    ✅ Google Maps link for easy navigation.
    ✅ Reminder messages a few days before arrival.
    📌 3. Personalized recommendations for guests*
    ✅ List of local attractions, restaurants, and activities.
    ✅ Weather updates and regional events.
    ✅ Transport options from the airport or bus station.
SENDING CHECK-IN/CHECK-OUT INSTRUCTIONS
  • What does it include?
    ✅ Arrival reminder – Guests receive detailed instructions 15 days before arrival.
    ✅ Clear arrival instructions – Location, check-in method, contact persons, and other essential information.
    Check-in message content:
    ✅ Accommodation address (Google Maps link for easy navigation).
    ✅ Check-in time (e.g., from 3:00 PM onwards).
    ✅ Key collection method (personal handover, key safe, digital lock).
    ✅ Contact person for issues (name, phone, WhatsApp, Viber).
    ✅ Parking instructions (if applicable).
    ✅ Additional information – Wi-Fi details, house rules, nearby restaurant and store recommendations.
BASIC FINANCIAL REPORTS
  • 1. Overview of booking revenue
    ✅ Total revenue within a specific period.
    ✅ Revenue per accommodation unit (if multiple properties are rented).
    ✅ Revenue sources – direct bookings, Booking, Airbnb, agency bookings.
    ✅ Average daily rate (ADR – Average Daily Rate).
  • 2. Occupancy rate analysis
    ✅ Number of nights booked within a specific period.
    ✅ Comparison with previous periods (seasonal analysis).
    ✅ Identifying low-demand periods and adjusting prices accordingly.
  • 3. Rental-related expenses
    ✅ Cleaning and maintenance costs.
    ✅ Commission fees (Booking, Airbnb, agencies).
    ✅ Advertising costs (Google Ads, Facebook Ads).
    ✅ Utility bills (electricity, water, internet).
    ✅ Other operational costs (taxes, tourist board fees).
  • 4. Net profit and profitability
    ✅ Profit calculation after all expenses.
    ✅ Return on investment (ROI – Return on Investment) analysis.
    ✅ Recommendations for improving profitability (price optimization, cost reduction).
  • 5. Future revenue forecasting
    ✅ Projections based on past data and market trends.
    ✅ Analysis of seasonality and regional events impact.
    ✅ Recommendations for improving future results.
OPTIMIZING LISTINGS AND PRICING STRATEGIES
  • What does it include?
    ✅ Writing professional accommodation descriptions – Clear and appealing property presentation.
    ✅ Using the right keywords – To rank higher in guest searches.
    ✅ Updating photos – Professional images increase bookings by 30-50%.
    ✅ Creating attractive titles – Example: “Luxury Villa with Pool and Sea View.”
    ✅ Highlighting key amenities – Parking, Wi-Fi, air conditioning, pool, BBQ, beach proximity.
    ✅ Testing listings – Analyzing which descriptions, photos, and amenities attract the most guests.
    ✅ Setting seasonal prices – Higher rates in July/August, lower in April/October.
    ✅ Monitoring competitors – Comparing prices of similar accommodations in the area.
    ✅ Dynamic pricing – Lower rates for last-minute bookings, higher for weekends/holidays.
    ✅ Minimum stay rules – Setting a minimum stay during peak season (e.g., min. 5 nights in July).
    ✅ Long-term stay discounts – E.g., -10% for stays longer than 7 days.
    ✅ First-minute and last-minute deals – Encouraging early bookings and filling empty dates.
    ✅ Price testing – Gradually increasing rates to find the optimal revenue.
INCOME TRACKING AND MARKET ANALYSIS
  • 1. Regular revenue tracking
    ✅ Recording income from all platforms (Booking, Airbnb, Vrbo, direct bookings).
    ✅ Revenue analysis by day, week, and month.
    ✅ Year-on-year comparison.
  • 2. Detailed financial reports
    ✅ Monthly revenue overview by source (online platforms, agencies, direct bookings).
    ✅ Tracking average daily rate (ADR).
    ✅ Occupancy rate and average guest stay analysis.
    ✅ Expense estimation (cleaning, commissions, advertising, maintenance).
  • 3. Identifying peak profitability periods
    ✅ Which months generate the highest revenue?
    ✅ How to increase revenue in low seasons?
    ✅ Relationship between pricing and occupancy rates.
  • 4. Competitor analysis
    ✅ Comparing prices of similar listings in the area.
    ✅ Analyzing competitor amenities and services.
    ✅ Reviewing guest ratings and feedback to identify improvement areas.
  • 5. Dynamic pricing adjustments based on market demand
    ✅ Adjusting prices for weekends and holidays.
    ✅ Reducing rates for lower-demand periods.
    ✅ Implementing first-minute and last-minute offers to increase occupancy.

Why Professional Photography with Villuna Makes All the Difference

In today’s competitive tourism market, first impressions are everything. When potential guests browse accommodation offers online, high-quality photography is often the deciding factor.

Professional photos don’t just show your villa — they tell a story.

Amateur photos can make even the best accommodation look average — while professional photography turns it into a desirable holiday experience.

Price list and terms & conditions can be found HERE

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